Support Policy

Version 1.0 – August 2018

This policy outlines ProCure’s support practices and resources. It also identifies your support obligations to your customers.

Obligations under this policy (both ours and yours) are are incorporated by reference into the ProCure Terms of Service.

Technical Support

All accounts get basic support.

ProCure support includes:

  • Answering questions about ProCure services and features
  • Advice regarding best practices for app deployment and architecture
  • Troubleshooting ProCure services and products
  • Limited support of third party applications, services and frameworks

ProCure support does not include:

  • Developing your application code
  • Debugging custom software
  • Performing manual system administration tasks

Support Business Hours

Normal ProCure business hours are 9am-5pm Mountain.